WHO WE ARE
Information We Collect
FourD collects many kinds of information to operate effectively and provide you with the best products, services, and experiences we can. At FourD, we collect information when the customer register, sign in, and use our website or call in / meet for our support. We also get information from other companies or your employer if we are engaged in business. We collect customers' information in various ways, including issue logs, service reports, web forms, technologies like cookies, weblogging, and software on your computer or other devices.
FourD is the sole owner of the information collected on this site or our support databases. We can only access/ collect information you voluntarily give us via form submit, email, or other direct contacts from you or your employer. FourD will not sell or rent this information to anyone, and we will not share your details with any third party outside our organization other than necessary to fulfill your request.
Additionally, FourD uses information submitted through the website or collected through email or hard copy surveys to analyze the characteristics of the customers to improve our services. These reports will not identify individual FourD customers and will include no personally identifiable data, not personal data.
If you request information about FourD products and services, we will collect your name, email address, phone number, and additional company information. FourD will use this information to contact you about your request and follow up with you about the products and services you have expressed an interest in. We will also send you information regarding our upcoming FourD events, webinars, and relevant privacy related news and alerts. You may unsubscribe from these communications by clicking on the unsubscribe link provided in your email. Additionally, a person may request a deletion of marketing information collected, and the request will be processed and personal data deleted.
FourD receives and processes information (in paper and electronic form) by its client's instructions to provide services to its customers. FourD recognizes the importance of privacy to the customers and strives to safeguard any personal information received and may need to be used to support the customers.
When you register or sign up to use our websites or services, you may require to provide information about yourself, such as your name, birthdate, organization name, email, postal address, and postal code.
1.3 Sign In
To access some of the FourD services, you need to sign in with a user name and password, which we refer to as your user account.
1.4 Using our sites and services
We collect information that tells us how you interact with our services, including your browser, IP address, location, cookies or other unique IDs, the pages you visit, and features you use (of our services).
When visitors leave comments on the FourD Site, we collect the data shown in the comments form and the visitor's IP address and browser user agent string to help spam detection. You provide a few of the information directly to us, and some of it by observing how you interact with our products and services.
2. FourD Collects Customer Information
We collect customer information from you when you purchase and contract with us to provide services or technology solutions. We will ask you to provide the following information:
- Email address;
- Phone number;
- Information regarding your role within your company;
- Company information, including company name, address
- Contact information for other relevant contact points within your company as needed for FourD to provide its services.
- Information regarding the issue or topic being reached out over;
If you request one of FourD's technical solutions, we will ask for the name and email address of the additional users you want to add. FourD uses this information to provide the requested service.
Using FourD's technical solutions or services, we will ask about your business information related to your company or employees. Business information may include copies of your company's policies and process documents, responses to assessment questionnaires, and evidence to support those responses. This information is stored on FourD's system and is used to provide contracted services by the applicable terms and conditions of agreements between FourD and your company.
3. Cookies & Similar Technologies
We also use web beacons to help deliver cookies and compile analytics. These may include third-party web beacons, prohibited from collecting your personal information.
You have a variety of tools to control cookies and similar technologies, including: – Browser controls to block and delete cookies; and – Controls from some analytics providers to opt-out of data collection in web beacons.
Sign-in and Authentication
In addition to the cookies, FourD may set when you visit our website; third parties may also set certain cookies on your device when you visit FourD sites. In some cases, we have hired a third party to provide certain services on our behalf, such as site analytics. In other cases, our web pages contain content or ads from third parties, such as videos, news content, or ads delivered by other ad networks. Because your browser connects to those third parties web servers to retrieve that content, those third parties can set or read their cookies on your device and may collect information about your online activities across websites or online services.
Who We Share Data With
Unless we give you advance notice, we will not sell, trade, or transfer your personally identifiable information to third parties. This excludes website hosting partners and other third parties who assist us in operating our website, doing our business, or providing services to you, as long as those parties agree to keep this information private. Your information may also be released when we believe it is necessary to comply with the law, enforce our site policies, or defend the rights, property, or safety.
How Long We Retain Your Data
If you post a comment, both the comment and its metadata are saved eternally. This is so that any subsequent comments will be automatically recognized and approved rather than being held in a moderation queue. We also retain the personal information that users supply in their user profiles if they register on our website (if any). All users have access to their personal information and can view, update, or remove it (except they cannot change their username). The information can also be viewed and edited by website administrators.
What Rights You Have Over Your Data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Acceptance of the following terms: You signal your agreement to this policy and terms of service by using our site. Please do not use our site if you do not agree to this policy. Following any modification to our policy, you may continue using our site and accept any future changes.
How We Protect Your Data
Sensitive and private data exchange between the site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our site also complies with HIPAA vulnerability standards to keep your protected health information secure and PCI vulnerability standards to keep your payment card data secure to create a risk-free environment for users.
What Data Breach Procedures We Have In Place
If a data breach occurs, we will notify users via email within seven business days. We also support the idea of individual redress, which states that individuals have the right to pursue legally enforceable rights against data collectors and processors who do not follow the law. Individuals must have enforceable rights against data users and access to courts or a government body to investigate and prosecute data processor noncompliance.
What Third Parties We Receive Data From